Return & Cancellation Policy
All cases for refund or replacement will be processed in accordance with the below terms and conditions. Both Buyer and Supplier shall agree to these terms. However, in the event of false, frivolous or baseless complaints regarding the delivery or quality of the products, the Buyer will not be eligible for refund or replacement.
Buyers are requested to ensure that correct catalog number and quantity is ordered. In case you have any doubts, please feel free to call at +91.9212604745 or email us at [email protected]
1. If the buyer places the order and then cancels the order before the material is shipped, then entire amount paid will be refunded.
2. If the buyer places the order and if the product is out of stock or if the supplier does not ship the material within the stipulated time then the entire amount will be refunded.
3. If the buyer places the order and returns it without asserting any reason, then they will be charged internet handling fee - 2.5% of the invoice amount and the same will be deducted from the total amount they have paid. Also, buyer has to bear the shipping charge to return the order items.
4. If the supplier sends wrong product then the same should be informed within 7 days of receiving the material. The supplier will then send the replacement. If you wish to cancel the order then entire amount will be refunded.
5. If the supplier sends incomplete order then the same should be informed within 7 days of receiving the material. The supplier will then send the reminder of the product. In case, the supplier is unable to send, you will get partial refund.
6. If the supplier sends damaged/defective/expired product or if the product is not meeting specifications, then the same should be informed within 7 days of receiving the product along with the images. The supplier will then offer a replacement. If the supplier does not have a replacement and should you wish to cancel the order then the entire amount will be refunded.
7. In the event the return of a Product is duly accepted by Supplier, the value of such Product, as originally paid by Buyer during acceptance of Product, will either be refunded to Buyer either to the bank account provided by the Buyer for such refund, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. KERRO Scale shall have the sole discretion to determine the mode of reversal from the above options.
8. In case the buyer purchases any products offline from the supplier, then this return policy is not applicable and further KERRO Scake is not responsible or liable for any claim/damages etc. The buyer will have to negotiate directly with the supplier for any claims/disputes.
What is covered in the return policy?
- Items not received
- Items that are physically damaged/defective
- Items that vary from the description/specification
- Wrong item delivered
- Wrong quantity
- Missing parts/accessories
- Expired Product
By when can items be returned?
In case, the buyer receives the product in “Damaged”, “Defective” or any condition as mentioned above, then they can conveniently place a return request within 7 days after you've received an order.
What is the return process?
To return a product, you can email us at [email protected]. Please provide us with the following details while placing the return request.
· Order ID
· Reason for returning the item
· Images clearly showing a damage / missing product in the order
· Any other proof that will help us in making a decision regarding your request
Post receiving your request, KERRO Team will confirm the return request and will inform you about the return process. It is advised that the items to be returned are adequately packaged. The final decision of the request will lie with KERRO and cannot be contested.
Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items.
Once your return request is accepted by KERRO, the entire refund amount (except the Internet handling fees as mentioned above in certain cases) will be reversed back to you through NEFT/RTGS within 7-10 working days after the returned product is received by the supplier.
Can you replace the product?
Product can be replaced if a wrong/damaged/defective/expired product has been delivered. Following terms shall be applicable.
· Replacements will depend on the availability of the item with the supplier.
· Replacement process will begin after the returned product is received by the supplier
· In case the replacement item is out of stock, your order amount shall be refunded
Can I cancel the order?
You can cancel the order any time before it gets dispatched. To cancel the order, you will need to email us at [email protected] stating the order ID. After your request, it will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. Your entire order amount will be refunded through NEFT/RTGS within 7-10 working days.